Returns & Exchanges
At Kongs Cards, we want you to be completely satisfied with your purchase; that is why we offer a 30-day return policy for all unworn and unwashed apparel. If your items aren't the perfect fit, we make the exchange and refund process simple and transparent.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Ship It Back
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse receives and inspects your items, we will process your refund or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing